Shipping

Every order is sent with a tracked service. This page explains where we deliver, what it costs, how long it takes, how your tumblers are packed and what happens at customs.

Where we deliver

We currently deliver to the United States, Canada, the United Kingdom, Germany, Austria, the Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain, Portugal, Denmark, Sweden, Norway and Switzerland. If your country is not listed at checkout, please email us before ordering.

Delivery costs and times

Every order ships at one flat tracked rate per country, whatever it contains. The cost is charged in the currency of your delivery country — USD, GBP, EUR, DKK, SEK, NOK or CHF — and every price is shown with its ISO currency code in your cart and at checkout before you pay.

Prices in USD for customers in the United States exclude sales tax; where we are required to collect sales tax, it is shown as a separate line at checkout before you pay. For customers outside the United States, the price shown is the price you pay us.

We do not offer free delivery or express delivery, and we do not run promotions or discount codes. Delivery times are estimates provided by our carriers rather than guarantees; public holidays and peak seasons can add a few days.

Dispatch

We pack and dispatch orders within 1–3 business days, Monday to Friday, excluding US federal holidays. Orders placed over a weekend or a holiday are processed on the next working day.

Tracking

Every order we send is tracked. As soon as your parcel leaves us, we email you a dispatch confirmation with the tracking number and the carrier’s tracking link, so you can follow the parcel from dispatch to your door. Your dispatch confirmation also tells you where your parcel is being sent from.

How your tumblers are packed

Tumblers travel with their lids fitted, so the slanted rim and its polished metal lip are covered on the way to you, and each tumbler, sleeve or carrier sits in the box rather than travelling loose. Straws and straw toppers are packed separately, so they are not threaded through the tumbler. Lids and toppers are shaped for the 15° rim. Lids are not sold as leak-proof, so please keep your tumbler upright in the box, on the shelf and in your bag.

If anything arrives dented or cracked, or with a damaged lid, email us photos of the packaging and of the item at support@anglovia.shop within 7 days of delivery. We send a replacement or refund the item, including the delivery cost, whichever you prefer. This does not limit your statutory rights. Please do not use a tumbler that has arrived dented or cracked, or with a damaged lid, and never microwave a metal tumbler. Do not drink hot liquids through a straw, and take care with hot drinks, which can scald. You can read more on our returns page and our care page.

Customs, duties and taxes

Your dispatch confirmation tells you where your parcel is sent from. If a parcel crosses a customs border on its way to you, the destination country may charge import VAT, customs duties or a carrier clearance fee. Norway, Switzerland and the United Kingdom are outside the EU customs union, so deliveries there are always cleared through customs.

These charges are set by the authorities of the destination country and are not included in our prices or delivery costs unless the checkout says otherwise. They are payable by the recipient. If we know before dispatch that such charges will apply to your order, we tell you by email and you may cancel the order free of charge before it ships.

The parcels we send contain consumer drinkware: double-wall insulated tumblers with a matte powder-coated outside and a polished metal lip on the slanted rim, together with the small pieces that fit them — lids, straws and straw toppers, sleeves, carriers and gift sets.

Problems with delivery

• Parcel delayed: if your parcel has not arrived 10 business days after the latest estimated date, email us with your order number and we will open an investigation with the carrier.
• Lost parcel: if the carrier confirms the parcel is lost, we send a replacement or give you a full refund, whichever you prefer.
• Damaged parcel: please take a photo of the packaging and of the item and email us within 7 days of delivery. We replace or refund dented, cracked and damaged-lid items, including the delivery cost, and if an item has to come back to us we cover the return cost. You can read more on our returns page.
• Wrong address: please check your address at checkout. If you notice a mistake, email us straight away; we can correct it until the parcel has been dispatched.

Unused items can be returned within 30 days of delivery. Consumers in the EU, the EEA, the UK and, voluntarily, Switzerland also have the statutory 14-day right of withdrawal, which can be used through the electronic withdrawal form at https://anglovia.shop/withdraw/. Full details are on our returns page. Nothing on this page removes the mandatory consumer protections of the country or US state where you live, and consumers in the EU, the EEA, the UK, Switzerland and Norway may also bring proceedings in the courts of their country of residence.

Contact

Questions about delivery? Email support@anglovia.shop or call +1 229 427 4574, Monday to Friday, 9:00–17:00 US Eastern Time. We reply to emails within two business days.

Last updated: October 12, 2026