Withdraw from contract

Use this form to withdraw from a purchase within the withdrawal period, or to cancel an order that has not been dispatched yet. It covers everything we sell — angled insulated tumblers, tumbler gift sets, straw toppers and straws, tumbler sleeves, lid packs and tumbler carriers. You do not need an account and you do not need to give a reason.

If you would rather cancel an order that has not yet left us, you can also email support@anglovia.shop — cancelling before dispatch is free of charge.

Who can use this form

• Consumers in the EU, the EEA, the United Kingdom and Norway. You have a statutory right of withdrawal, and you can use this form to exercise it. It runs for 14 days from delivery.
• Consumers in Switzerland. Swiss law does not give you a statutory right of withdrawal for an online order, but we offer you the same option voluntarily: the same form and the same 14-day period from delivery.
• Everyone else, including the United States and Canada. There is no statutory cooling-off period for online orders, so what applies to you is our 30-day return policy — 30 days from delivery, unused items in original condition — and you can start it with this same form.

Whichever of these applies to you, one submission is enough. Send the form once and we handle it under the right that fits your country.

What happens next

After you confirm a withdrawal, we email you an acknowledgement with the date and time we received it. Within two business days we send you the return address and instructions — our business address is not a returns address, so please wait for ours. We then refund within 14 days of receiving your withdrawal, including the standard delivery cost you paid for the order, although we may hold the refund until the goods reach us or you show us proof that you have sent them back. Return shipping is at your own cost unless the item is faulty, was damaged in transit, or is not what you ordered, in which case we cover it.

Returning items you have handled

You may return straws, toppers and lids that you have drunk from under the withdrawal right, but where handling has gone beyond what is needed to inspect an item we may deduct the diminished value, as the law allows. Dented or cracked tumblers, and damaged lids, should not be used. Please pack tumblers upright and well protected for the journey — our lids are not sold as leak-proof, so keep tumblers upright when you send them back.

If something arrives damaged

If anything arrives dented, cracked or with a damaged lid, email us photos within 7 days of delivery and we send a replacement or refund it, including delivery. This does not limit your statutory rights.

The form follows the model withdrawal form wording, and it is also the form we use for a return under the 30-day return policy. Full details of deadlines, the condition goods must be in and how refunds work are in our Returns & Refunds policy.

Governing law and disputes

These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. That never removes the mandatory consumer protections of the country or US state where you live, and consumers in the EU, the EEA, the United Kingdom, Switzerland and Norway may bring proceedings in the courts of their own country.

Some states and countries do not allow certain limitations, so parts of these terms may not apply to you. Nothing here excludes our liability for fraud, intent or gross negligence, or for death or personal injury, and nothing here limits your statutory rights.

A note for consumers in the United States

If you live in the United States, the terms you accepted when you ordered include an agreement to resolve disputes with us through individual binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association, rather than through class actions. Small claims court is always available to you. You may opt out within 30 days by emailing support@anglovia.shop with your name and the words “arbitration opt-out”; there is no other consequence and nothing else about your order changes. This paragraph applies only to customers resident in the United States, and never to consumers in the EU, the EEA, the United Kingdom, Switzerland, Norway or Canada (Quebec).

Who you are dealing with

ANGLOVIA is the trading name of PIRANI LIFE, INC., a Florida profit corporation, Florida Department of State Document Number P18000064920 (status Active), principal address 1408 Northeast 17th Avenue, Fort Lauderdale, FL 33304, United States. President: Danielle L. Del Sordo. Vice President: Brandegee C. Pierce. The public record is at search.sunbiz.org (search by the document number).

If anything is unclear, contact us at support@anglovia.shop or on +1 229 427 4574, Monday to Friday 9:00–17:00 US Eastern Time; we reply to email within two business days.

Last updated: October 12, 2026