Returns & Refunds

If something you ordered is not what you expected, you can send it back. This page sets out our 30-day return policy, the 14-day statutory right of withdrawal for consumers in the EU/EEA, the UK and Norway (and, voluntarily, Switzerland), how cancellations work, how and when we refund, what we do if an item arrives faulty or damaged on arrival, and what applies if you are in the United States.

30-day returns

You can return any item within 30 days of delivery for a refund, for any reason, wherever you live. Items must be unused, undamaged and returned in the condition you received them: complete, with the original packaging and any protective inserts where you still have them. You are welcome to unpack a piece and look it over as you would in a shop — hold a tumbler and feel the weight of it, run a finger along the polished metal lip on the slanted rim, set it on the table to see how it stands like a small sculpture, slip a sleeve or a carrier onto it to see whether it suits your bag. Drinking from a tumbler goes beyond looking it over, so a tumbler you have drunk from is no longer unused under this policy. You may still be able to withdraw from it under your statutory right of withdrawal — see Effects of withdrawal below.

Hygiene: straws, toppers and lids that have been used for drinking can still be returned under your statutory right of withdrawal, but where handling has gone beyond what was needed to inspect them, we may deduct the loss in value, as the law allows. Toppers and straws contain small parts and are a choking hazard: not for children under 3, and not a toy.

This voluntary policy is in addition to your statutory rights and does not limit them.

How to return an item

1. Email support@anglovia.shop with your order number and the items you want to return, use the contact form, or use the withdrawal form.
2. Within two business days we send you the return address and instructions. Please do not send returns to our business address in Fort Lauderdale, Florida — it is not a shop, a warehouse or a returns address, and it cannot accept parcels.
3. Pack the items securely, with any protective inserts where you still have them, and send them with a tracked service. Keep your proof of postage.

Return costs

Unless the item is faulty, damaged in transit or not what you ordered, you pay the direct cost of sending it back. If an item is faulty, damaged or incorrect, we cover the return cost. The flat tracked delivery charge for each country is listed on our delivery page.

Refunds

• We refund to the payment method you used for the order, in the same currency. We do not charge a fee for refunds.
• If you return a whole order, we also refund the standard delivery cost you paid. If you return only part of an order, delivery costs are not refunded unless the item was faulty, damaged or incorrect.
• If you withdraw under the statutory right of withdrawal, we make the refund no later than 14 days after we are informed of your withdrawal. We may wait until we have received the goods back, or until you have sent us proof of postage, whichever is earlier.
• If you return under our 30-day policy, we refund to your original payment method within 10 business days of receiving the return.
• If a returned item has been used or handled beyond what is needed to check it (as you would in a shop), we may reduce the refund to reflect its loss in value, as the law allows.
• Your bank or card provider may need a few extra business days to show the refund on your statement.

For customers in the United States

No statutory cooling-off period applies to online goods in the United States: no law gives you a set number of days to change your mind after an online purchase, and there is no cancellation right to exercise. Our 30-day return policy is the one that applies to you, and it is a promise we make rather than a legal minimum. Refunds go to the original payment method within 10 business days of receiving the return. Nothing here limits any implied warranty under the law of your state, to the extent it cannot be excluded.

Cancelling an order

You can cancel an order free of charge until it has been dispatched. Email us with your order number as soon as possible or use the withdrawal form; if the parcel has not left us, we cancel it and refund the full amount, including delivery. If it has already been dispatched, you can return it under this policy once it arrives. Where we tell you before dispatch that import charges will apply at your address, you may also cancel free of charge.

Exchanges

We do not swap items directly. If you would like a different shape, size, color or lid — a 20 oz Night Swim tumbler instead of a 40 oz Lagoon one, or a straw lid instead of a slide lid — return the item for a refund and order the one you want. Colors and sizes are shown on each product page, and our shop lists everything we currently have.

Faulty or incorrect items

If an item has a fault (for example a lid that will not seat on the slanted rim, a sleeve seam that has come apart, or a carrier tab that has come loose) or is not what you ordered, email us within 14 days of delivery with a photo so we can put it right quickly. We replace or refund it and cover all related costs.

You also have legal rights if goods are faulty or not as described. In the EU/EEA, the seller is responsible for any lack of conformity that becomes apparent within two years of delivery. In the UK, the Consumer Rights Act 2015 gives you a 30-day right to reject faulty goods and further remedies after that. In Norway, the Consumer Purchases Act gives you at least two years (five years for goods meant to last much longer) to complain about defects. In the United States, implied warranties under your state’s law apply to the extent they cannot be excluded. None of this is affected by our policies.

Damage on arrival

A tumbler or a small piece can take a knock on the way to you. If anything arrives dented, cracked, or with a damaged lid, email us photos within 7 days of delivery and we send a replacement or refund it, including the delivery cost. Photos of the item and of the packaging it arrived in help us sort it out quickly, so please hang on to them until we have replied. This is in addition to your statutory rights and does not limit them.

Please do not use a damaged piece while we sort it out. Keep tumblers upright — our lids are not sold as leak-proof, so they are not meant to hold a tumbler sideways — and never put a metal tumbler in a microwave. Our care guidance covers what we recommend for everyday use.

Right of withdrawal (consumers in the EU/EEA, the UK, Norway and Switzerland)

For consumers in the EU/EEA, the UK and Norway this is a statutory right. We give consumers in Switzerland the same right voluntarily.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order that are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us (PIRANI LIFE, INC., trading as ANGLOVIA, 1408 Northeast 17th Avenue, Fort Lauderdale, FL 33304, United States; email: support@anglovia.shop; telephone: +1 229 427 4574) of your decision to withdraw from this contract by an unequivocal statement (for example, an email). You can use the online withdrawal form (“Withdraw from contract here”) or the model withdrawal form below, but it is not obligatory. If you use the online form, we will send you an acknowledgment of receipt by email without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to the return address we give you without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Handled in that way means what it sounds like: you can unwrap a tumbler, look at the matte powder-coated outside, hold it and turn it over to see the polished metal lip along the slanted rim, and try a lid on the rim. If you have gone further — for example, filled a tumbler and drunk from it, or drunk through a straw lid — you can still withdraw, but we may deduct the loss in value that goes beyond inspecting it, as the law allows. The same applies to straws, toppers and lids that have been used for drinking.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

You can send this form to support@anglovia.shop, or withdraw online instead using our withdrawal form (“Withdraw from contract here”).

Last updated: October 12, 2026